At 92bet, protecting your personal information is something we take as seriously as protecting your PKR balance. This Privacy Policy explains what data we collect from Pakistani players, why we collect it, how it's stored and what your rights are. We've written it in plain language — no legal jargon for the sake of it.
Six principles that define how 92bet handles your data as a Pakistani player — full detail follows in the sections below.
This Privacy Policy describes how 92bet (operating at 92bet.im) collects, uses, stores and protects the personal information of its players in Pakistan and internationally. It also outlines your rights in relation to that data. By registering an account or using any 92bet service, you acknowledge that you have read and understood this policy. This document should be read alongside our Terms and Conditions.
92bet is an online casino platform operated under an international gaming licence. We provide real-money casino games, live dealer tables, slots and virtual sports to players in Pakistan and other permitted markets. As part of running these services, we necessarily collect and process personal data about our players.
This Privacy Policy exists to be completely transparent about what that means in practice. When you sign up at 92bet, you are trusting us with your name, your phone number, your financial information and your activity on the platform. We do not take that trust lightly, and this document is our commitment to you about how we handle it.
For the purposes of this policy, 92bet is the data controller — meaning we are responsible for determining the purposes and means of processing your personal data. If you have any question about anything in this policy, our data team can be reached at support@92bet.im.
The data 92bet collects falls into the following categories. We only collect what we genuinely need — we do not gather data speculatively or "just in case".
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number | Registration & KYC verification |
| Contact Data | Email address, mobile phone number | Registration |
| Financial Data | Easypaisa/JazzCash account reference, bank details for IBFT, partial card data | Deposits & withdrawals |
| Transaction Data | Deposit amounts in PKR, withdrawal requests, bet history, bonus claims | Ongoing account activity |
| Technical Data | IP address, device type, browser, operating system, session duration | Each platform visit |
| Profile Data | Username, preferences, game history, responsible gaming settings | Account use over time |
| Communications Data | Support chat logs, email correspondence, complaint records | When you contact us |
What we do not collect: 92bet does not collect special category data such as racial origin, religious beliefs, political opinions or health information unless required by law for responsible gaming purposes. We do not collect full credit/debit card numbers — payment processing is handled by PCI-DSS certified third-party processors.
Every use of your data at 92bet has a specific purpose. We do not process personal data for purposes we haven't identified below:
92bet processes your personal data under the following legal bases:
When 92bet relies on legitimate interests as a legal basis, we conduct a balancing assessment to confirm that our interests do not override your fundamental privacy rights. The outcome of these assessments is available on request.
92bet does not sell your personal data. We share your information only in the following controlled circumstances:
To complete PKR deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and Visa/Mastercard, we share necessary transaction data with our payment processing partners. These partners are contractually bound to handle your data securely and only for the purpose of processing your transaction.
For KYC verification, we may share identity documents and personal details with specialist verification providers. These providers operate under strict data processing agreements and are prohibited from using your data for any purpose other than completing the verification check for 92bet.
To display and run games from providers such as Evolution Gaming, Pragmatic Play, Microgaming and NetEnt, limited technical data (such as your session token and bet amount) is shared with these providers in real time. No personally identifiable information beyond what is technically necessary is shared.
We are obligated to share relevant data with our gaming licence authority, financial intelligence units and law enforcement agencies when required by applicable law or court order. We do not have discretion to withhold data in these circumstances.
Because 92bet processes real money transactions in Pakistani Rupees, financial data and identity verification data receive particularly careful treatment. Here's exactly how it works:
When you deposit via Easypaisa or JazzCash, 92bet receives a transaction reference and confirmation from the payment provider — not your full mobile wallet credentials. For IBFT transfers, we record the transaction reference and sending account details as required for reconciliation and withdrawal routing. For Visa/Mastercard, we receive only the last four digits and card expiry — never the full card number, which is processed entirely within our PCI-DSS compliant gateway.
CNIC copies and other identity documents submitted for KYC verification are stored in an encrypted document vault, accessible only to the 92bet compliance team and the verification service provider. Documents are not stored indefinitely — they are retained for the period required by our gaming licence and then securely deleted.
If you have concerns about any specific piece of financial or identity data 92bet holds about you, you can request a copy by contacting our compliance team at support@92bet.im with the subject line "Data Access Request".
92bet uses cookies and similar tracking technologies on our website. Cookies are small text files stored on your device when you visit the platform. They serve several different purposes, described below:
You can manage your cookie preferences through your browser settings. Instructions for the most common browsers are available through the browser's own help documentation. Note that disabling non-essential cookies will not affect your ability to play, deposit or withdraw at 92bet.
Data security at 92bet is not just a policy statement — it's an active, ongoing programme of technical and organisational measures. Here's what that looks like in practice:
No system is completely immune to attack. If a data breach occurs that affects your personal information, 92bet will notify you and the relevant regulatory authority within 72 hours of becoming aware, in line with our obligations.
92bet does not hold your data indefinitely. Retention periods are determined by the purpose for which the data was collected and by our regulatory obligations:
When a retention period expires, data is permanently deleted from 92bet's systems using secure deletion procedures. You can request early deletion of non-regulated data at any time.
As a player at 92bet, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@92bet.im with the subject "Data Rights Request".
We aim to respond to all data rights requests within 30 days. Where a request is complex or we have received a high volume, we may extend this by a further 60 days with prior notice. We will never charge a fee for handling a data rights request.
92bet does not knowingly collect personal data from anyone under the age of 18. The platform is strictly an adult service and all registrations require age confirmation. Where we become aware that a minor has provided personal data or registered an account, we immediately close the account, delete all associated personal data (retaining only the minimum required for regulatory reporting) and refund any deposits.
If you are a parent or guardian and believe your child has registered at 92bet, please contact us immediately at support@92bet.im. We will investigate and act within 24 hours of receiving your report.
92bet will only send you promotional communications — bonus offers, new game announcements, tournament invitations — if you have explicitly opted in during registration or updated your preferences in your account settings. We do not send unsolicited marketing and we never share your contact information with third parties for their marketing.
You can stop receiving marketing communications from 92bet at any time by:
Unsubscribe requests are processed within 48 hours. Opting out of marketing does not affect transactional communications — you will still receive account security alerts, withdrawal confirmations and other service-critical messages.
Players who have activated self-exclusion on their 92bet account are automatically removed from all marketing lists and will receive no promotional communications for the duration of their exclusion period.
92bet may update this Privacy Policy periodically to reflect changes in our data practices, regulatory requirements or platform features. When we make material changes, we will:
For minor changes — corrections, clarifications or editorial updates that do not affect the substance of any privacy commitment — we may update the document without prior notification, though the updated date will always reflect any edit.
Your continued use of the 92bet platform after a Privacy Policy update takes effect constitutes your acknowledgment of the revised policy. If you disagree with any material change, you have the right to close your account and request deletion of your personal data prior to the change's effective date.
If you have any question, concern or request related to your personal data and how 92bet handles it, please get in touch. We take all privacy enquiries seriously and respond to every message.
Response time: we aim to acknowledge all privacy enquiries within 24 hours and provide a full response within 30 days. For urgent account security matters, please use live chat for the fastest possible assistance.
This Privacy Policy works alongside our other legal documents. Please read them too.
Registration takes under two minutes. Your data is encrypted from the moment you sign up. Deposit in PKR via Easypaisa or JazzCash and start playing with confidence.